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Office Ticket Coordinator

2 weeks ago

Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

About Us

BEST CAREERS AND OPPORTUNITIES is committed to providing top-notch services to our clients. We are looking for a highly skilled and dedicated individual to join our team as an Associate.

Key Responsibilities:

  • Coordinate with MIS team and submit required data for validation
  • Communicate with multiple stakeholders and ensure all stages of employee onboarding are complete
  • Ticket management (email, chat) of issues raised by employees as well as program managers regarding process, status, tools etc.
  • Prepare weekly reports and summary of Onboarding data and progress

Requirements:

  • Effective interpersonal skills; personable, diplomatic, flexible, patient
  • Knowledge on ticketing tool
  • Familiarity with, or capability to rapidly acquire trouble shooting skills
  • Sound knowledge of personal computers and their operating systems or capability to acquire this knowledge rapidly
  • Good Typing Skills
  • Good communication skills required
  • Ownership and commitment to problem resolution
  • Ability to work well under pressure
  • Excellent written communication skills
  • Strong Organisational skills
  • Flexible for 24x7 environments with shifts (5.5 days a week)
  • Completed at least 2 years in College

Benefits

  • Opportunity to work with a dynamic team
  • Chance to develop skills and knowledge in back-office operations
  • Flexible working hours