Senior Customer Experience Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱33,500 - ₱38,500
About the Role

This is a full-time permanent position, working from home.

  • Handle customer escalations and concerns effectively via inbound/outbound calls, live chat, email, and text.
  • Provide exceptional customer service that ensures the customer feels heard, valued, and respected.
  • Resolve issues efficiently by offering corrective solutions and delivering accurate information.
Key Responsibilities
  • Serve as the final point of contact for high-risk or sensitive customer cases.
  • Oversee cases involving credit holds, overdue accounts, disputes, and delinquencies.
  • Collaborate with relevant teams to assess and resolve credit-related concerns.
Requirements
  • 3 or more years in a leadership or coaching role
  • 3 or more years of proven sales experience
  • 3 or more years in telecommunications
About Us

Financial institutions are revolutionizing access to financial resources, providing innovative solutions for smart credit-building, mortgage, and lending options.

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