Senior Customer Experience Manager

18 hours ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000

**Job Overview:**

As a seasoned customer support leader, you will spearhead a high-performing team and drive customer satisfaction, operational efficiency, and brand reputation. The ideal candidate will have a passion for fostering a positive team culture and delivering exceptional customer service.

**Key Responsibilities Include:

  • Develop and implement training programs to enhance agents' skills and product knowledge.
  • Collaborate with leadership to ensure the recruitment and retention of top customer support talent.
  • Monitor performance metrics (e.g., customer satisfaction, issue resolution time) and guide professional development initiatives.
  • Manage the performance review process and provide feedback for continuous improvement.
  • Foster a positive and supportive team environment, ensuring employees feel motivated and valued.

**Requirements for Success:**

  • A minimum of 5 years of proven experience in customer support management within a service-oriented industry.
  • Experience managing multiple teams, with strong leadership and mentoring skills.
  • Excellent communication and interpersonal skills.
  • Ability to work cross-functionally with operations and leadership teams.

This role offers global experience, ownership, and leadership growth opportunities in a dynamic logistics firm.

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