Customer Experience Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeClientSuccess Full time ₱4,000,000 - ₱8,000,000
Drive Client Success

A highly experienced and skilled professional is required to drive client retention and expansion for a scaling business. This role offers the opportunity to own complete customer lifecycle management from onboarding through renewal and expansion.

The ideal candidate will have consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.

">Key Responsibilities:
  • Own complete customer lifecycle management from onboarding through renewal and expansion
  • Manage a portfolio of key accounts and identify growth opportunities
  • Collaborate with client teams to ensure achievement of desired outcomes
  • Leverage provided data, success frameworks, and retention targets to drive results
  • Partner with senior leadership and integrated revenue teams to align on strategy and progression
Requirements:
  • Excellent spoken and written English
  • 3+ years of experience in customer success or account management roles
  • Proven track record of managing client relationships and driving renewals
  • Comfortable presenting to business owners and senior stakeholders
  • Strong problem-solving and consultative communication skills
  • Fast and reliable internet connection; own laptop/desktop suitable for the role; quiet working environment; good quality microphone or headset
Benefits:
  • Competitive salary with uncapped commission structure for high achievers
  • Direct employment with an established, rapidly growing company
  • Growth potential as the company scales to higher revenue targets
  • Access to other job opportunities through our platform

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