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Deliver Exceptional Customer Experiences as a Remote Call Center Agent
3 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same?
MCI is seeking a Customer Service Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls with professionalism and efficiency.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
As a Customer Service Representative, you will have the opportunity to work with a diverse portfolio of clients and make a real difference in their lives. We offer a comprehensive benefits package, including HMO coverage, dental coverage, and performance bonuses.
Key Responsibilities:
