Supply Chain Management Specialist

2 weeks ago

Pasig, National Capital Region, Philippines beBeeLogistics Full time ₱800,000 - ₱1,000,000

Job Title: "Supply Chain Management Specialist"

We are seeking a highly organized and proactive supply chain professional to streamline and optimize our e-commerce and retail fulfillment business.

The successful candidate will play a key role in inventory control, multi-platform stock management, logistics, order processing, retailer compliance, and process optimization.

This is a fast-paced environment where strong attention to detail, problem-solving skills, and the ability to multitask are essential.

  Key Responsibilities
  • Oversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfillment.
  • Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues quickly.
  • Implement and refine tracking systems to improve delivery times and order accuracy.
  • Proactively identify and resolve any bottlenecks in order fulfillment.
  • Manage stock levels across multiple platforms in real-time.
  • Prevent overselling or stockouts by ensuring high accuracy in stock updates.
  • Organize stock transfers between warehouses and fulfillment centers for optimal efficiency.
  • Conduct regular inventory audits to reduce discrepancies and minimize errors.
  Additional Responsibilities
  • Oversee the end-to-end process of fulfilling retail orders – from order placement to final delivery.
  • Manage production and delivery timelines to meet all retailer deadlines.
  • Ensure compliance with retailer requirements for packaging, labeling, and documentation.
  • Be the primary point of contact for retailers, keeping them updated on operational matters.
  • Track and manage contracts, agreements, and compliance documentation for retail partners.
  • Trigger website updates whenever stock changes, ensuring real-time accuracy.
  • Work with the marketing & web team to update product descriptions, pricing, and stock availability.
  • Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
  • Ensure product pages reflect current stock levels and shipping times.
  Customer Service and Issue Resolution
  • Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
  • Track common customer complaints and develop strategies to reduce negative feedback.
  • Collaborate with marketing & product teams to incorporate customer feedback into business improvements.
  • Maintain and improve response times & resolution rates to enhance customer satisfaction.
  Reporting and Performance Analysis
  • Provide weekly reports on operational performance, including order accuracy, fulfillment speed, stock levels, and customer issues.
  • Track KPIs and use data to propose improvements and optimizations.
  • Ensure compliance with internal policies and industry best practices in logistics and inventory.
  Qualifications and Skills/Must-Have
  • 2+ years of experience in e-commerce operations, logistics, or supply chain management.
  • Strong knowledge of multi-channel stock & inventory management. Experience working with Amazon, eBay, Shopify, and TikTok Shop.
  • Ability to analyze data, optimize processes, and implement improvements.
  • Strong problem-solving and organizational skills.
  • Understanding of customer service platforms (e.g., Zendesk).

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