Dedicated Customer Service Expert

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱360,000 - ₱480,000
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional customer service via inbound calls, help desk tickets, outbound calls when necessary, and chat on our in-house CRM platform.

Key Responsibilities
  1. Respond to inbound calls within an acceptable time frame.
  2. Resolve inquiries efficiently, addressing the core problem to provide a solution.
  3. Make outbound calls when necessary to address customer issues.
  4. Adopt a proactive approach to resolve inquiries on the spot where possible.
  5. Manage a queue of tickets with competing priorities, and triage or action tickets via outbound calls, emails, or chats.
  6. Escalate tickets with all relevant information to the appropriate internal team or partner.
  7. Provide consistent and regular updates to customers on active issues as per Service Level Agreement (SLA).
Requirements

To succeed in this role, you will need:

  • A Bachelor's Degree in any relevant field.
  • Minimum 2 years of customer-facing experience in a customer support/service or help desk role; ideally in finance-related areas.
  • Lending experience (consumer-facing or phone) is a plus.
  • Excellent English communication skills, both verbal and written.
  • You should be technically minded and able to navigate new systems with ease.
  • Excellent customer service and interpersonal skills, with a proactive and 'Can Do' attitude.
  • Strong analytical and problem-solving abilities.
  • Excellent organization and time management skills, with the ability to work in an agile, cross-functional environment.

Nice to have:

  • Experience using our in-house CRM platform.
  • Understanding of Personal or Mortgage loan applications.
  • Experience with online application processes.
  • Proficiency in Google Suite is a plus.
What We Offer
  • A competitive salary package.
  • A schedule that suits your needs: Monday - Friday (6:00 AM - 3:00 PM PHT).
  • A range of benefits and perks, including referral bonuses and wellness facilities.
About Us

We are a top-rated employer, committed to creating a great place to work. Our company supports a community of over 6,000 brokers and advisers, helping customers with loans worth billions.

Employment type: Contract
• Seniority level: Entry level
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting

Equal Employment Statement

We are an equal opportunity employer, conducting employment decisions without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, or marital status. Confidentiality of data is maintained.

  • Customer Service Expert

    1 week ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time ₱15,000 - ₱25,000

    Customer Service ExpertWe seek a skilled Customer Service Representative to fill this role. As an essential part of our team, you will be responsible for delivering top-notch customer service and support via various channels.Key Responsibilities:Respond to customer inquiries and concerns in a timely manner.Resolve customer issues through effective...

  • Customer Service Experts

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱1,000,000

    About the RoleWe are seeking highly skilled professionals to become part of our team of Customer Support Experts. Talent acquisition and development, customer experience, customer service, support management, excellent communication skills, leadership skills, training and development, staff performance management, personnel development, human resources. ...

  • Expert Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCommunication Full time $60,000 - $90,000

    Customer Experience SpecialistWe are seeking a professional to deliver exceptional customer experiences and provide support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and effective mannerResolve customer complaints professionally and courteouslyCollaborate with internal teams for seamless customer serviceImprove customer...

  • Customer Service Expert

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱4,000,000

    Job OverviewWe are seeking a Customer Service Expert to provide exceptional support to our clients through multiple channels. This role combines customer care duties with marketing-related tasks, requiring accuracy, efficiency, and strong communication skills.Key ResponsibilitiesRespond to client inquiries across email, phone, and social media...

  • Customer Service Life Domain Expert

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeDomain Full time ₱1,800,000 - ₱3,000,000

    Job Title: Customer Service Life Domain Expert We are seeking an experienced professional to serve as a subject matter expert in customer service within the life and annuity domain.The ideal candidate will possess in-depth knowledge of life insurance policies, annuities, and related products.This role requires excellent communication and interpersonal...

  • Dedicated Customer Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a dedicated and skilled customer service representative to support our team. The ideal candidate will have excellent communication skills, be able to work independently in a fast-paced environment, and possess a strong understanding of customer needs.Job Description:This role involves handling customer inquiries,...

  • Dedicated Customer Service Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000

    Job Title:Customer Service RepresentativeJob Description:This is an exciting opportunity to work as a customer service representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through prompt and professional communication.Our ideal candidate has prior experience in a call center environment and...

  • Dedicated Customer Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time $9,000 - $12,000

    Job Opportunity:We are looking for a highly skilled and dedicated professional to join our customer support team. The ideal candidate will be responsible for providing exceptional support via emails and chats.The role involves building positive and long-lasting relationships with customers, meeting key performance indicators while staying up-to-date with...

  • Customer Support Expert

    1 week ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time ₱12,000 - ₱18,000

    About the RoleWe are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing critical, timely support for our customers around the world.Key Responsibilities:Act as the first point of contact for customer queries via chat, email and phoneResolve support tickets from initiation to resolutionEscalate issues...

  • Dedicated Remote Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

    About the RoleWe are seeking skilled individuals to work in a disaster relief environment, providing exceptional customer service and account management support.The ideal candidate will possess strong organizational, communication, and technical skills, with the ability to type swiftly and accurately. They will also be highly reliable, with excellent...