Dedicated Customer Service Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000
Job Title:

Customer Service Representative

Job Description:

This is an exciting opportunity to work as a customer service representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through prompt and professional communication.

Our ideal candidate has prior experience in a call center environment and possesses strong problem-solving skills, enabling them to resolve customer issues efficiently. You will also have excellent language proficiency in English, both written and spoken, with the ability to communicate effectively with customers.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Required Skills and Qualifications:

Our ideal candidate must possess the following qualifications:

  • Be at least 18 years old
  • Hold a high school diploma or equivalent
  • Have previous call center experience
  • Have work from home experience
  • Have a strong command of the English language
  • Have a typing speed of 20+ WPM
  • Have a high-speed internet connection
  • Have basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Have familiarity with Windows operating systems
  • Have skilled troubleshooting and follow-up abilities
  • Be able to multitask and self-manage effectively
  • Have excellent interpersonal skills
Benefits:

We offer a comprehensive benefits package, including:

  • HMO coverage plus dependent
Equal Opportunity Employer:

At our organization, we are committed to diversity and equal opportunities. We maintain a workplace free from discrimination, where employees are treated with dignity and respect. All aspects of employment are based solely on merit and qualifications.

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