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Customer Service Resolution Specialist

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Metacom Full time
Company Overview
Metacom is a dynamic organization dedicated to providing top-notch customer service.

Job Description
We are seeking an Email Support Representative CSR to join our team. This role involves managing computer/on-line guidelines for the purpose of responding to customer queries, as well as communicating with customers on the phone or through written correspondence to address their concerns.

Responsibilities
- Manages computer/on-line guidelines for the purpose of responding to customer queries.
- Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.

Key Qualifications
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits
- Opportunity to work with a dynamic team and contribute to the company's growth.
- Professional development opportunities to enhance your skills and knowledge.

Contact Information
For more information about this role, please refer to the job description below.