Customer Service Representative Specialist

6 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

**Company Overview:**

J-K Network Services is a leading multinational banking and financial services company with over 30 years of experience in the Philippines. We are committed to delivering exceptional service to our customers and building long-term relationships.

**About Us:

We pride ourselves on being a Top bank in Asia, providing a wide range of banking and financial services to individuals and businesses. Our mission is to empower people to take control of their finances and achieve their goals.

**Job Description:**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a CSR, you will be responsible for ensuring first call resolution for customers contacting us through our voice channel. This involves consistently utilizing available tools and resources to provide excellent service.

**Key Responsibilities:

* Ensure first call resolution for customers* Introduce, promote and assist customers with digital banking solutions* Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach* Manage customer feedback and inquiries effectively* Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities*

**Requirements:

* At least 2 years of experience as a Customer Service Specialist* Experience working in a BPO company is an advantage* Amenable to attend face-to-face interview once requested* Amenable to be train on site*

**Benefits:

* Competitive salary: Php 35,000 - Php 40,000* Opportunity to work in a dynamic and fast-paced environment* Comprehensive training program* Hybrid work set-up after training*

**Recruitment Process:

* Assessment (online)* HR Screening (phone)* Operations Interview (face-to-face)* Reference Check* Job Offer



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