Global Operations Support Specialist

9 hours ago

Quezon City, National Capital Region, Philippines beBeeAnalyst Full time ₱5,500 - ₱7,500

We are looking for a skilled professional to join our Global Operations Command Center (GOCC) team. In this role, you will be responsible for performing user administration, environment health checks/KLO, support of incident, request, change and problem tickets, and troubleshoot and incident management of all platform environments for multiple shared platforms supported.

Key responsibilities include participating in platform and/or application initial triaging and troubleshooting, maintaining and updating Platform and/or Application Support documentation on processes, policies, application configuration and help related materials for users.

You will also provide User Support Services, including creating and tracking user requests in Service NOW, updating existing Service NOW tickets, keeping the Service NOW Queue Management Dashboard updated, and producing weekly status updates.

In addition, you will be expected to be available to work off-hours and extended shifts if required, proactively own incidents-issues until resolution, logging and tracking identified system problems through resolution.

Effective working relationships with internal and external resources, technology vendors and outsourcing service providers, as well as interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs, are essential.

Required Skills and Qualifications
  • Bachelor's Degree in Computer Science or Information Technology
  • 2-3 years of relevant experience in IT Role/Service Operations/IT Operations
  • Windows Outlook, MS Teams, and basic Microsoft Office tools knowledge
  • Progressive experience in a large, multinational organization, experience within financials, or insurance industry preferred
  • Hands-on experience on Windows and Linux Operating Systems
  • Basic knowledge on Monitoring, Alerting, and Observability Concepts and Technologies
  • Basic Knowledge on IT Incident Management process
  • Hands-on experience on Middleware technologies
Benefits
  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
Others

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve, and foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and administer all of our practices and programs without discrimination.

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