Fire Alarm System Operations Manager

7 days ago

Rizal, Philippines beBeeFireAlarmSystem Full time ₱400,000 - ₱800,000
Job Title: Fire Alarm System Operations Manager

We are seeking an experienced and skilled professional to oversee the daily operations of our fire alarm systems. The ideal candidate will be responsible for managing the service department efficiently, ensuring seamless communication with customers, scheduling service calls, and coordinating technicians.

This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning. The successful candidate will have a minimum of 1 year's experience working with fire alarm systems and possess excellent communication and organizational skills.

The key responsibilities of this role include:

  • Answering and managing incoming service calls
  • Responding to off-hours answering service inquiries
  • Scheduling service appointments and dispatching technicians
  • Communicating with customers via email and phone, addressing concerns and service needs
  • Providing timely notifications and updates to customers
  • Assessing fire alarm system issues remotely and determining appropriate action
  • Determining whether to dispatch a technician or offer troubleshooting guidance
  • Maintaining service records and ensuring compliance with industry standards
Requirements:
  • Experience: Minimum 1 year's hands-on experience with fire alarm systems
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Problem-Solving: Quick decision-making skills to determine service requirements
  • Software Proficiency: Experience using scheduling and service management software
Preferred Qualifications:
  • Certifications in fire alarm systems or related fields
  • Previous experience managing a service department or team
  • Familiarity with industry regulations and compliance standards

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