Medical Transportation Coordinator

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeDispatcher Full time $7,200 - $7,800

We are seeking a detail-oriented, customer-focused dispatcher to assist in non-emergency medical transportation services. The dispatcher will use software for dispatching and live driver monitoring while ensuring seamless communication between clients, drivers, and healthcare providers.

Job Description

The ideal candidate will handle inbound and outbound calls professionally, assist customers and drivers with trip inquiries, address service inquiries, reroute trips to another available driver if the original driver cannot perform the trip, and ensure compliance with HIPAA policies.

  • Call Taking & Customer Service:
  • Answer incoming calls professionally and courteously using designated communication platforms
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into dispatch software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Maintain a calm and professional demeanor when handling difficult or frustrated clients.
  • Redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the support team.
  • Redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and company guidelines to the administration team.

Key Skills & Qualifications

  • Experience in medical dispatching or customer service (preferred).
  • Ability to learn dispatch software or other dispatching platforms.
  • Familiarity with VOIP or similar call center communication systems.
  • Strong customer service skills, including conflict resolution and patience.
  • Ability to multi-task in a fast-paced, high-call-volume environment.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and critical-thinking skills.
  • Knowledge of HIPAA policies and confidentiality best practices.

About This Opportunity

This is a remote opportunity working from home as part of our global talent pool. Our mission is to empower growth for forward-thinking businesses by connecting companies with world-class freelance professionals and delivering top-tier outsourcing services.

Benefits

This role offers opportunities for professional growth and development in a dynamic and supportive work environment.

HIPAA Compliance & Confidentiality
  • Handle sensitive patient information in compliance with HIPAA regulations and confidentiality policies.
  • Ensure that all client details, medical appointment information, and personal health records remain secure.
  • Only share necessary trip details with drivers while protecting patient privacy.
  • Adhere to HIPAA guidelines when communicating with healthcare providers and clients regarding trip details.

  • Transportation Appointment Coordinator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeNemt Full time ₱4,500,000 - ₱6,000,000

    Job SummaryA seasoned appointment setter with NEMT industry experience is required to play a pivotal role in ensuring clients receive reliable and timely transportation services.Key Responsibilities:Utilize NEMT expertise to communicate services, procedures, and best practices.Make outbound calls to schedule transportation appointments while addressing...

  • Medical Schedule Coordinator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeVirtual Full time $45,000 - $55,000

    Medical Professionals are sought after to manage appointment schedules, maintain patient records, and ensure the seamless delivery of patient care. This Medical Virtual Assistant role requires strong organizational skills, proficiency in electronic medical records systems, and a patient-centric approach.Responsibilities:Confirm patient appointments with...

  • Medical Administrator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeProfessionalism Full time ₱500,000 - ₱700,000

    Executive Assistant / Medical SchedulerThis role requires a highly organized, detail-oriented individual to manage executive calendars, travel arrangements, and meeting coordination.Key Responsibilities:Manage schedules, coordinate meetings and travel.Serve as the first point of contact for patients, clients, and partners via phone, email, or virtual...

  • Chief Medical Liaison

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCare Full time $55,000 - $65,000

    Medical Case Coordinator RoleThis role serves as the primary liaison between patients, attorneys, and medical providers following auto-related personal injury accidents. The Medical Case Coordinator manages treatment funding requests, coordinates ongoing medical care, and ensures compliance with confidentiality and ethical standards.

  • Freight Coordinator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeLogistics Full time ₱4,864,000 - ₱6,088,000

    Job Title: Freight CoordinatorWe are seeking a skilled logistics professional to manage transportation operations and ensure timely deliveries.Responsibilities:Coordinate transportation logistics to optimize routes and reduce transit times.Manage driver schedules and assignments to meet business needs.Collaborate with cross-functional teams to resolve...

  • Careers: Medical Records Coordinator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeMedical Full time ₱35,000 - ₱45,000

    Job OpportunityAbout the RoleThis role plays a crucial part in medical records retrieval. As a Medical Records Coordinator, you will ensure that every request is accurate, complete, and optimized for success.Key Responsibilities:Identify relevant providers associated with a client's treatment.Locate billing providers using tools like Chartswap and direct...

  • Medical Records Coordinator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeIntake Full time ₱1,800,000 - ₱2,500,000

    About the RoleAs a Medical Intake Specialist, you will play a critical role in the medical records retrieval process. Your attention to detail, communication skills, and ability to manage multiple moving pieces will directly impact the speed, accuracy, and quality of service our clients receive.Responsibilities:Identify all relevant providers associated with...

  • Remote Medical Office Coordinator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeReceptionist Full time ₱350,000 - ₱500,000

    At our organization, we are seeking a detail-oriented and empathetic Virtual Medical Receptionist to join our team. As the first point of contact for our patients, you will provide exceptional customer service while managing administrative tasks.The ideal candidate will have strong organizational skills and attention to detail. They will be able to handle...

  • A New Chapter in Your Medical Career

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCareer Full time $60,000 - $90,000

    Medical Technologist Opportunity in the USWe are seeking a skilled Medical Technologist to join our team in the United States. This is an exciting opportunity for a motivated and experienced professional to relocate to the US and pursue a rewarding career.As a Medical Technologist, you will be responsible for performing laboratory tests and analyzing results...

  • Medical Document Analyst

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeNursing Full time ₱550,000 - ₱850,000

    Job OpportunityWe are seeking a skilled Medical File Reviewer/PHRN to join our team. This is an exciting opportunity to work with veterans and medical providers, utilizing your exceptional communication skills and nursing expertise.Key ResponsibilitiesPrepare case files and Disability Benefits Questionnaires (DBQs) assigned in the client portal.Review and...