Customer Service Associate

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱30,000 - ₱50,000

Job Overview:

This role is perfect for those who enjoy solving problems and interacting with people worldwide. As a Customer Service Associate, you will be responsible for providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.

Key Responsibilities:
  • Serve as the primary point of contact for customers via phone
  • Provide prompt and effective support to customers, ensuring their needs are met and exceeded
  • Maintain a thorough understanding of products and services to effectively assist customers
  • Document customer interactions and transactions accurately
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Stay updated on product knowledge and industry trends to better assist customers
  • Work within defined hours of operation with flexibility needed on weekends and holidays

Requirements:

To succeed in this role, you should have a high school diploma or equivalent, good communication skills, and the ability to work in a fast-paced environment. Experience in customer-facing roles is a plus.

Benefits:

  • Paid Training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement

What We Offer:

We provide a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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