Skilled Customer Service Liaison Wanted

6 days ago


Rizal, Philippines beBeeCustomerService Full time $200 - $400
Job Overview

We are seeking a skilled Customer Service Liaison to handle customer calls, schedule services, and resolve issues in a professional and timely manner.

Key Responsibilities:
  • Inbound Calls: Manage customer calls with professionalism and urgency, ensuring every call is resolved efficiently.
  • Scheduling: Book service appointments accurately and coordinate with dispatch teams.
  • Customer Details: Input customer information and service notes into CRM and scheduling platforms.
  • Service Information: Provide clear information regarding services, pricing, and expectations to customers.
  • Issue Resolution: Follow up on scheduled services and pending customer issues, identifying when to escalate issues to supervisors or technical teams.
Why Choose Us
  • Flexibility: Enjoy a 100% remote work setup with flexibility based on client needs.
  • Growth Opportunities: Be part of a growing team that supports top-tier brands in the skilled trades, unlocking long-term growth opportunities and stability based on performance.
  • Dedicated Training: Receive dedicated training and support from both our company and clients.
Requirements
  • Communication Skills: Possess fluent English communication skills with a professional and confident tone.
  • Customer Service Experience: Minimum 1 year of customer service, call center, or support experience (remote work preferred).
  • Industry Knowledge: Strong background in the construction, home services, or skilled trades industries required.
  • Tech Savvy: Comfortable working with tech tools (CRMs, VoIP, scheduling systems).
  • Time Management: Fast learner with strong attention to detail and excellent time management.
  • Reliability: Reliable internet and a quiet home office setup necessary for success.
  • Problem-Solving: Self-starter mindset with a focus on solutions and customer experience essential for this role.


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