Customer Service Professional Wanted

6 days ago

Rizal, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000
Talent Connect Job

We are seeking a highly skilled professional to play a vital role in ensuring our clients achieve their business goals. As a Customer Success Specialist, you will be responsible for managing high volume customer contacts and communications via phone and email daily.

Main Responsibilities:
  • Use contact search and productivity tools to verify contact information
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections intelligently
  • Document and track feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'
  • Address customer concerns through appropriate communication channels
  • Collaborate with teams and management to promote positive customer experiences

The ideal candidate will have 2+ years of experience working in customer service, prior success in achieving personal and team sales quotas/goals, and experience in high-volume calling. The successful applicant will possess excellent problem-solving skills, a process-oriented mindset, and the ability to learn new technology and data quickly.

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