Customer Service Team Member

4 days ago


Quezon City, National Capital Region, Philippines IMS Outsourcing Solutions Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Team Member to join our team at IMS Outsourcing Solutions.

Job Summary

The Customer Service Team Member will be responsible for providing exceptional customer service via phone, chat, and email. They will assist clients with financial-related queries, including account information, processing, and other transactions.

Main Responsibilities

  • Provide Timely and Professional Support
  • Assist Clients with Financial-Related Queries
  • Resolve Customer Issues and Complaints
  • Maintain Accurate Records of Customer Interactions and Transactions
  • Collaborate with Other Team Members and Departments
  • Adhere to Company Policies and Procedures

Requirements

To be successful in this role, you will need:

  • A High School Diploma or Equivalent; College Degree Preferred
  • Previous Experience in Customer Service, within the Financial Services Industry
  • Strong Communication Skills, Both Verbal and Written
  • Excellent Problem-Solving Abilities and Attention to Detail
  • Proficiency in Using Customer Service Software and Microsoft Office Suite

Working Conditions

This is a full-time position that requires working onsite at our location. We offer a range of benefits, including training sessions and opportunities for career advancement.



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