Customer Service Representative

18 hours ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

We are looking for highly skilled Customer Service Representatives to join our dynamic team at Nityo Infotech in Eastwood Libis, Quezon City. This role is open to both fresh graduates and undergraduates who are eager to grow their careers with us.

Company Overview

Nityo Infotech is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional results and exceeding expectations.

We offer a collaborative and inclusive work environment that fosters growth, learning, and innovation. Our team members enjoy a range of benefits, including opportunities for professional development and advancement, as well as a comprehensive compensation package.

In this role, you will be responsible for providing top-notch customer service to our clients, addressing their concerns, and resolving issues efficiently. You will also have the opportunity to work closely with our cross-functional teams to drive business growth and improve processes.

Key Responsibilities
  • Provide exceptional customer service via inbound calls, ensuring timely resolution of issues and exceeded client satisfaction
  • Collaborate with internal stakeholders to address client concerns and implement process improvements
  • Develop and maintain strong relationships with clients, understanding their needs and preferences
Requirements

To succeed in this role, you should possess:

  • Bachelor's degree in any field
  • Strong interpersonal and communication skills
  • Quick learner with the ability to adapt to new environments

For those with prior experience, we welcome individuals with 1-2 years of customer service experience, preferably in handling inbound calls, as well as those with experience in the insurance industry. Excellent verbal and written communication skills, along with strong problem-solving abilities and a customer-centric mindset, are highly valued in this role.



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