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Support Team Member

1 week ago

Makati City, National Capital Region, Philippines Neksjob Full time
About Neksjob

We are a forward-thinking company that specializes in providing exceptional customer service solutions. Our team is dedicated to delivering high-quality experiences that meet and exceed our clients' expectations.


Why Choose Us
  • We offer a competitive salary and exciting performance bonuses & account specific allowances
  • We provide career advancement opportunities within the company
  • We offer comprehensive healthcare benefits for a healthier you

The Job

This role involves managing incoming customer calls and emails with professionalism, empathy, and expertise. You will also leverage client-specific tools and software to track and manage customer interactions efficiently.


Your Key Responsibilities
  1. Manage incoming customer calls and emails
  2. Address customer questions, concerns, and service requests in a timely and accurate manner
  3. Deliver exceptional service with professionalism, empathy, and expertise
  4. Leverage client-specific tools and software to track and manage customer interactions

Requirements for Success
  • At least Completed 2nd year college / Preferred: IT or any computer-related courses
  • Minimum of 6 month BPO experience (Voice is preferred)
  • Can accept No Call Center Experience - should be tech-savvy with strong communication skills and course should be IT-related