Operations Manager

2 weeks ago

Pasig, National Capital Region, Philippines beBeeDelivery Full time $75,000 - $100,000
Job Title: Delivery Manager

We are seeking a proactive and solution-oriented delivery professional to oversee delivery operations across multiple client accounts.

  • Oversee the delivery of multiple client projects across web, mobile, and e-commerce platforms.
  • Manage, mentor, and support a team of Project Managers and delivery staff.
  • Coordinate with design, development, and QA leads to ensure resources are aligned.
  • Track timelines, milestones, blockers, and proactively escalate risks when needed.
  • Serve as a key client contact for delivery-related updates, check-ins, and issue resolution.
  • Work with leadership to continuously improve delivery processes and team capabilities.
  • Contribute to client reporting and forecasting for delivery pipelines.
  • Support onboarding of new clients and ensure delivery expectations are aligned from day one.

This is a strategic and hands-on role ideal for someone who loves to bring structure, solve delivery blockers, and keep people moving forward.

Key responsibilities include:

Day-to-Day Delivery
  • Client communication: Handle daily project updates and delivery discussions (working alongside Project Managers).
  • Project success: Make sure clients are happy - expectations set in the beginning are met, risks are managed and mitigation plans are enacted, projects finish on time (shared responsibility with PMs); own delivery health checks and processes across project portfolio.
  • Resource planning: Prioritize and coordinate resources across Project Managers to mitigate impact of reallocation or resource changes.
Team Leadership
  • PM development: Mentor Project Managers and handle performance reviews.
  • Process improvement: Find better ways to deliver projects and support the team.
  • Problem solving: Be the go-to person when delivery challenges arise.
Client Relationships
  • Delivery partnerships: Build strong working relationships with clients (alongside leadership for bigger picture).
  • New client setup: Help new clients understand how we work and what to expect, establish success metrics based on what they need from the get-go.
  • Issue resolution: Solve delivery problems quickly; escalate bigger issues to leadership when needed.
Documentation and Planning
  • Project documentation: Create and approve Scope of Work (SOWs) with help from PMs.
  • Performance tracking: Keep track of delivery performance metrics.

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