Customer Service Manager Position

1 day ago

Baguio City, Cordillera, Philippines beBeeLeadership Full time ₱864,000 - ₱1,344,000
Call Center Operations Leader

This role seeks a seasoned leader to oversee the call center, ensuring high service quality and meeting performance targets.

Main Responsibilities:

  • Lead teams in achieving daily/weekly/monthly goals.
  • Analyze data to deliver actionable insights for team improvement.
  • Develop strategies to enhance productivity, efficiency, and conversion rates.
  • Maintain positive engagement with teams and collaborate on sales initiatives.

Qualifications:

  • 2-3 years of experience in call center leadership or sales roles.
  • Strong communication and leadership skills.
  • Proficiency in CRM and call center software.

Performance Indicators:

  • Appointment-setting outcomes (daily/weekly/monthly targets).
  • Conversion rate reporting.
  • Recommendations for improving call quality and compliance.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Proficient in Microsoft Office Suite and Google Workspace.

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