Customer Service Representative Position

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Opportunity Overview

MCI delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner.

Key Responsibilities
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve customer experience
  • Utilize MCI's service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Candidate Qualifications and Skills
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Employee Benefits
  • HMO Coverage plus dependent: ₱100,000 coverage for Rank & File; ₱120,000 coverage for Supervisors/Managers
  • Dental Coverage: In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events
  • Opportunities to sharpen social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

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