Reservation Solutions Specialist

1 day ago


Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱3,400 - ₱4,600
Job Title: Customer Service and Sales Expert

We are seeking a skilled customer service and sales expert to join our team. As a key member of our reservation sales specialist team, you will be responsible for delivering exceptional customer service and driving revenue growth through effective sales strategies.


Key Responsibilities:
  • Provide industry-leading reservation solutions in English and one or more languages for all contacts.
  • Champion brand hearted behaviors by demonstrating knowledge, passion, and pride.
  • Embrace the global and cultural diversity of our guests and business needs.
  • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.
  • Build rapport with guests through active listening, maintaining an appropriate pace, and using a conversational approach to deliver a warm and friendly guest experience.

Required Skills and Qualifications:
  • Strong customer service and sales skills, with the ability to balance sales with service;
  • Strong bilingual communication skills – listening, written, verbal.
  • Social intelligence – empathy, self-awareness, cultural sensitivity
  • Ability to customize generic information;
  • Strong web-based navigation skills;
  • Ability to embrace technological and organizational changes;
  • Efficient and accurate data capture
  • Basic software and hardware trouble shooting.

Benefits:

Our organization offers a dynamic and supportive work environment, where you will have the opportunity to grow and develop your skills. We provide comprehensive training and development programs to ensure that you have the tools and knowledge needed to succeed in your role.


Others:

We value diversity and inclusion in the workplace and strive to create a culture that is respectful, inclusive, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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