IT Support Specialist

3 days ago


Ayala Alabang, National Capital Region, Philippines beBeeHelpdesk Full time ₱250,000 - ₱450,000

We are looking for a skilled and organized professional to provide first-level support to our user community for IT-related hardware and software issues.

The ideal candidate will have excellent analytical skills, strong communication abilities, and the ability to follow documented processes effectively.

Key Responsibilities
  • Logging incidents and resolving queries related to IT account processing and technical outages.
  • Providing onboarding and offboarding services, as well as managing procurement requests.
  • Maintaining current knowledge of IT environments and policies.

The role involves working Monday to Friday with occasional on-call weekends and holidays. The position requires at least 3 years of HelpDesk experience and a college degree.

Requirements
  • Proficiency in supported operating systems and applications such as Windows, Office 365, and troubleshooting PCs and network connectivity.
  • A professional and courteous demeanor, with strong analytical skills to quickly identify and resolve issues.
  • Ability to work independently and as part of a team, with excellent time management skills.
  • Flexibility to work overtime when required, with compensation paid accordingly.

We value diversity and inclusion in our workplace and welcome applications from qualified candidates who share our commitment to these values.

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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