Strategic Account Development Manager

1 week ago

Tanauan, Calabarzon, Philippines beBeeSuccess Full time ₱2,500,000 - ₱4,000,000

About Volopay

Our company combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform.

Customer Success Managers are dedicated to ensuring exceptional service delivery to our clients. As a Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members.

Key Responsibilities:
  • Own overall relationship with assigned clients from Australia, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.
  • Work in the Australian time zone, and handle key accounts.
  • Liaise with internal departments to ensure client needs are fulfilled effectively.
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Stay up-to-date on product development and the latest releases.
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Keep up on trends, changes, and competitor actions that might affect the client.
  • Bring in new ideas and craft approaches to delight our customers.
Required Skills & Qualifications:
  • 1-2 years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.
  • Significant experience in a customer-facing role. SaaS & Fintech industry would be beneficial.
  • Proactive on how to solve problems or improve processes within the company.
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary).
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Passion for start-ups or dynamic environments.

Our workplace values your independence and trusts you with tasks, encouraging you to take ownership and find innovative solutions. Our diverse team brings unique talents and contributes to a shared journey. We thrive among passionate individuals who bring their energy into everything they do.

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