Student Success Advocate

1 week ago

Barcelona, Philippines beBeeCustomer Full time ₱225,000 - ₱275,000
Job Description

As a dedicated member of our team, you will play a vital role in delivering exceptional support to learners and prospective learners. Your primary responsibility will be to foster their success by providing thoughtful suggestions and taking appropriate actions to resolve issues effectively.

You will also be responsible for directing learners to relevant company resources, ensuring they have access to the tools, policies, and support services necessary to achieve their learning goals. Additionally, you will assist with the general orientation of new learners, providing guidance on company policies, processes, and available resources.

One of your key tasks will be to review, interpret, and evaluate learner data and metrics to identify at-risk learners and provide tailored advice and interventions. Furthermore, you will encourage and guide learners to build accountability for their decisions and understand the impact of their actions on their academic success.

Key Responsibilities:

  • Deliver exceptional care and support to learners and prospective learners
  • Proactively address learner concerns and make thoughtful suggestions to resolve issues effectively
  • Direct learners to relevant company resources and support services
  • Assist with the general orientation of new learners and provide guidance on company policies and processes
  • Review, interpret, and evaluate learner data and metrics to identify at-risk learners
  • Encourage and guide learners to build accountability for their decisions and understand the impact of their actions on their academic success

Required Skills and Qualifications

To excel in this role, you must possess excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups. You should also have strong attention to detail, coupled with exceptional analytical and investigative skills.

In addition, you must be able to work independently in a fast-paced, high-pressure environment, and demonstrate outstanding multitasking and prioritization abilities to manage competing demands efficiently.

Finally, you should have basic knowledge of IT concepts and tools, with the ability to troubleshoot common technical issues.

Essential Qualifications:

  • Proficiency in reading, writing, and comprehending English
  • Excellent interpersonal and customer service skills
  • Strong attention to detail and analytical skills
  • Ability to work independently in a fast-paced environment
  • Basic knowledge of IT concepts and tools

Benefits

This is a full-time salaried position that requires shift work, including evenings and weekends. The shift hours will be determined by the SSCS Team Lead. This job is a work-from-home setup, thus consistent internet connection with at least 100 mbps speed is required (having a backup is a plus).

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