Customer Service Supervisor
1 week ago
Job Description
We are seeking an experienced Customer Service Supervisor - Travel to join our team at Penbrothers. As a leading HR & remote talent management partner, we provide talented Filipinos with global opportunities in high-growth startups and dynamic companies.
The Customer Service Supervisor - Travel will be responsible for ensuring smooth booking operations, maintaining service standards, and overseeing training initiatives to enhance team performance.
Key Responsibilities:
- Ensure seamless 24/7 coverage by managing shift schedules and addressing staffing gaps or high-volume periods.
- Supervision of the team to monitor adherence to service standards and operational guidelines.
- Action as the escalation point for complex booking issues or customer complaints.
- Tracking and analysis of team performance metrics.
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