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Service Delivery Supervisor

3 weeks ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time
About the Role

This is an exciting opportunity to join our team as a Service Delivery Supervisor. As a supervisor, you will play a key role in coordinating and supervising daily activities of a technical or production team/unit.

Your main responsibilities will include:

  • Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
  • Coordinate, supervise, and be accountable for the daily activities of a business support, technical or production team/unit

You will be working in a fast-paced environment where you will need to stay positive, especially in difficult situations. You will be asked to mentor, challenge, and communicate effectively with all different types of people.

To be successful in this role, you should have:

  • BPO/ Call Center Supervisor Experience

A degree from a reputable institution and/or relevant industry certifications would be highly advantageous.

Why Choose Us
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package