Customer Support Supervisor

3 weeks ago


Manila, National Capital Region, Philippines ORION CEPHEID, INC. Full time
We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.

Responsibilities:

- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

- Strategize and monitor the daily activities of customer service operations.

- Assisting customer service staff with duties where required.

- Training staff in areas of customer service and company policies.

- Monitoring and authenticating returns, exchanges, and voids.

- Investigating and solving customer service complaints.

- Assisting with developing and implementing service policies, and explaining these to staff and customers.

- Maintaining documentation pertaining to customer service department activities.

- Performing additional duties where needed.

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