Customer Support Supervisor
3 weeks ago
Responsibilities:
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategize and monitor the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with developing and implementing service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
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Customer Support Supervisor
4 weeks ago
Manila, National Capital Region, Philippines Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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Customer Support Supervisor
2 days ago
Manila, National Capital Region, Philippines Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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Tech Support Supervisor
1 week ago
Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full timeAbout the RoleWe are looking for a skilled IT Operations Supervisor to lead our IT team and ensure seamless support and services across the organization. The successful candidate will have a strong background in IT leadership and experience in managing teams and providing excellent customer service.This role involves overseeing day-to-day operations,...
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Customer Support Supervisor
1 week ago
Manila, National Capital Region, Philippines Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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Customer Support Professional
5 days ago
Manila, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full timeWe are seeking a dedicated professional to join our GBSS team as a Customer Support Professional. As a key member of our home loan servicing team, you will play a vital role in delivering exceptional customer service and support.Key Responsibilities:Handle customer inquiries across various channels, including phone, email, and chat.Provide support on loan...
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Customer Service Representative III
2 days ago
Manila, National Capital Region, Philippines Qualfon Philippines Support Services Inc Full timeResponsibilitiesCall handlingAnswers calls to address customer concerns.Adheres to proper procedures in dealing with customers as well as the procedure for re-escalations for unresolved issues.Coordinates closely with supervisors (T3) to resolve customer concerns.Account trainingAttends training conducted to know Tier III responsibilities, additional tools,...
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Customer Service Supervisor
3 weeks ago
Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full timePositions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.Coordinates, supervises and is...
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Customer Service Supervisor
1 week ago
Manila, National Capital Region, Philippines Rahi Systems Inc. Full timeCompany OverviewRahi Systems Inc. is a leading provider of innovative solutions and services.Job DescriptionWe are seeking an experienced Customer Service Supervisor to join our team. The successful candidate will be responsible for supervising a staff of customer service representatives, ensuring the delivery of high-quality customer service and support.The...
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Engagement Supervisor
1 week ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeEngagement SupervisorLocation: CebuShift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Must have brief experience with engagement and sales cultureMust be able to start ASAPJob Description:The Engagement Supervisor is responsible for providing general customer service, including post-sale technical and/or...
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Customer Service Supervisor
2 weeks ago
Manila, National Capital Region, Philippines Southeastasia Retail, Inc. Full timeJob DescriptionWe are seeking a highly skilled Front End Supervisor to join our team at Southeastasia Retail, Inc. As a key member of our front end operations, you will be responsible for ensuring seamless customer experiences and achieving sales and repeat business goals.Duties and ResponsibilitiesLead preparation of front end operations before store...
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Regional Customer Service Supervisor
3 weeks ago
Manila, National Capital Region, Philippines Dash Living Full timeRegional Customer Service Supervisor oversees daily customer service operations across multiple regions. Reporting to the Head of Customer Service, the role ensures service quality, compliance, and performance by managing the online reception and customer service teams.Key responsibilities include monitoring guest service KPIs, managing 24/7 team rosters,...
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Supervisor of Customer Support
1 week ago
Manila, National Capital Region, Philippines Quorum International Inc. -Toby's Sports Full timeQuorum International Inc. - Toby's Sports seeks a highly skilled and experienced Senior Customer Care Specialist to join our team.In this role, you will be responsible for overseeing the daily operations of the customer service team, ensuring high-quality support across multiple channels, and adhering to service-level agreements (SLAs) and company...
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Customer Experience Specialist
1 week ago
Manila, National Capital Region, Philippines Loop Support Full timeWe're Loop Support, a dynamic staffing agency that partners with forward-thinking companies committed to delivering outstanding customer experiences.About the RoleThis is an excellent opportunity for a motivated individual with a customer-first mindset and strong communication skills to join our team as a dedicated customer care agent.As a dedicated customer...
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Post-Sale Technical Support Supervisor
1 week ago
Manila, National Capital Region, Philippines Neksjob Corporation Full time**Neksjob Corporation Overview:**We are a leading provider of customer service solutions, dedicated to delivering exceptional results for our clients.The Post-Sale Technical Support Supervisor role at Neksjob Corporation requires strong leadership skills and the ability to manage high-pressure situations effectively.Responsibilities include:Providing...
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Customer Experience Ambassador
2 weeks ago
Manila, National Capital Region, Philippines Support Services Group Full timeWe are seeking a Customer Experience Ambassador to join our team. In this role, you will be responsible for responding to inbound and making outbound calls to customers.Key Responsibilities:Responding to customer inquiries in a timely and professional manner.Facilitating communication between customers and internal support teams.Ensuring customer...
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Remote Customer Care
1 week ago
Manila, National Capital Region, Philippines Loop Support Full timeWe're Loop Support A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value skilled professionals who can convert leads, nurture relationships, and drive revenue—all while delivering outstanding service.Are you a persuasive communicator with a passion for helping...
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Dedicated Customer Care Agent
1 week ago
Manila, National Capital Region, Philippines Loop Support Full timeWe're Loop Support, a dynamic staffing agency that partners with forward-thinking companies committed to delivering outstanding customer experiences.About the JobThis is an excellent opportunity for a motivated individual with a customer-first mindset and strong communication skills to join our team as a dedicated customer care agent.As a dedicated customer...
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Customer Service Supervisor
1 hour ago
Manila, National Capital Region, Philippines beBee Careers Full timeThe Customer Service Supervisor is responsible for leading a team of reservation staff, ensuring that they are equipped to provide exceptional customer service. Your key responsibilities will include supervising reservation staff, managing room reservations for large events, and monitoring billing arrangements. You will also be required to manage inventories...
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Technical Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Support Services Group Full timeWe're looking for a Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to customers via phone, email, or chat.Key Responsibilities:Providing technical assistance to customers on various products and services.Diagnosing and resolving technical issues in a timely and efficient...
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Technical Support Representative
2 weeks ago
Manila, National Capital Region, Philippines Support Services Group Full timeAre you a people person with good communication skills? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? If so, we have the perfect opportunity for youKey Responsibilities:Responding to inbound and making outbound calls to customers.Facilitating communication between customers and internal support to...