Resource Planning Specialist

3 days ago

Cabuyao, Calabarzon, Philippines beBeeStrategic Full time ₱1,500,000 - ₱3,000,000

Job Title: Resource Planning Professional

 

Job Description

The Resource Planning Professional will provide strategic leadership and vision to the workforce management area, focusing on forecasting, scheduling, and analysis. This role will support processes to maximize workflow while minimizing client dissatisfaction.

 

In this Role You Will:
  • Maintain accurate forecasts, capacity plans, and schedule plans.
  • Ensure timely and precise generation of forecasts, capacity plans, and schedules.
  • Offer strategic recommendations to improve productivity while balancing service levels.
  • Provide consultation to operations/account management on staffing and volumes using staffing models for new or adjusted forecasted assumptions.
  • Work with operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain employee needs/client requirements balance.
  • Recommend roles and responsibilities with operations to provide the best opportunity for meeting client and internal measures and expectations.
  • Coordinate with other departments (HR, SBU, operations, etc.) to identify hiring strategies and required tour groups for new programs and attrition replacements.
  • Manage the implementation of new programs from a forecast, capacity planning, and scheduling perspective.
  • Support an environment that encourages coworkers to exceed customers' expectations.
  • Ensure all reference materials are up-to-date.
  • Facilitate, lead, and participate in daily and weekly meetings among key stakeholders.
  • Lead weekly and monthly conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios.
  • Partner closely with local real-time support resources.
  • Recommend and support benchmarking using metrics, industry standards, and original concepts.

 

Requirements

This role requires

  • 2+ years previous contact center WFM experience.
  • High proficiency with computers and excellent knowledge of word processing, spreadsheets, and database systems.
  • Experience with WFM tools (IEX, eWFM, CMS, Avaya, Geotel, etc.).
  • Broad knowledge of inbound contact center environments.
  • Exceptional verbal and written communication skills.
  • The ability to multitask in a professional and courteous manner.
  • Superb listening, probing, negotiation, and de-escalation skills.
  • Must have analytical and troubleshooting expertise.
  • Ability to provide on-call support and work flexible schedules.
  • Must be able to work various shifts, including holidays, in a 24x7 operating environment.

 

About Us

We are a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve satisfaction and loyalty brands need to thrive and grow while improving efficiency and reducing costs.

 

Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

 

We are an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

  • Human Resource Manager

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeHR Full time $11,000 - $15,000

    Job Title: HR SpecialistWe are seeking a highly skilled professional to manage the Human Resource Department.The successful candidate will be responsible for ensuring adherence to company policies and procedures while offering expert advice and support across all facets of Human Resources.Key tasks include coordinating, implementing, and overseeing...

  • Clinical Resource Specialist

    3 days ago

    Cabuyao, Calabarzon, Philippines beBeeUtilizationManagement Full time ₱45,000 - ₱65,000

    Healthcare Utilization Management SpecialistWe are seeking a skilled and experienced Healthcare Utilization Management Specialist to join our team.Job Description:This is an exciting opportunity to work as a clinical resource, reviewing inpatient and outpatient services for medical necessity and appropriateness.Requirements:Must have active PHRN and USRN...

  • Strategic Financial Planning Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeefinancial Full time $90,000 - $120,000

    Job DescriptionWe are seeking a skilled Strategic Financial Planning Specialist to join our team. As a key member of our organization, you will be responsible for providing expertise on Adaptive Planning and maintaining proficiency in the solution suite.Your primary focus will be on contributing to client implementations, including understanding their...

  • Senior Plan Document Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeDocument Full time $10,400 - $20,800

    Job OverviewOur organization is seeking a dedicated professional to assist with plan document drafting, amendments, and restatements. This specialist will be responsible for managing the creation of plan documents including discretionary and interim amendments, participant notices, and related disclosures.Key ResponsibilitiesPrepare high-quality plan...

  • Product Planning

    1 week ago

    Cabuyao, Calabarzon, Philippines Nexperia Full time $80,000 - $120,000 per year

    About the roleWe are looking for a Product Planning & Fulfillment Analyst to join our ambitious team. The Product Planning & Fulfillment Analyst will play a critical role in the business process working cooperatively with both internal and external clients ensuring NEXPERIA delivers on its commitment to exceptional customer service and sales support. The...

  • Product Planning

    1 week ago

    Cabuyao, Calabarzon, Philippines Nexperia Full time $80,000 - $120,000 per year

    About the roleWe are looking for a Product Planning & Fulfillment Analyst to join our ambitious team. The Product Planning & Fulfillment Analyst will play a critical role in the Business process working cooperatively with both internal and external clients ensuring NEXPERIA delivers on its commitment to exceptional customer service and sales support. The...

  • Human Resource Generalist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeRetention Full time ₱2,500,000 - ₱3,500,000

    People Operations SpecialistAs a People Operations Specialist, you will play a vital role in promoting employee well-being and resolving human relations problems. Your responsibilities will include interviewing employees, discussing client and work-related issues that impact morale, health, and productivity.Key Responsibilities:Partner with clients to...

  • Production Planning and Control Staff

    1 week ago

    Cabuyao, Calabarzon, Philippines GLOBALINENS WORLDWIDE INC Full time ₱180,000 - ₱300,000 per year

    A Production Planning and Inventory Controller is responsible for coordinating and overseeing the planning and execution of production schedules and inventory control. They are in charge of ensuring the right number of raw materials, components, and finished products are available at the right time to meet production demands and customer needs. Their role...

  • Supply Chain Planning Technology Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeSpecialist Full time $95,000 - $145,000

    Supply Chain Planning Technology SpecialistThis is a key contributor role based remotely, with the option to work from the UK or EU.We are seeking a highly skilled Supply Chain Planning Technology Analyst to drive thought-leading research around tools, solutions, and technologies that can solve business challenges.Key Responsibilities:Developing in-depth...

  • Human Resource Specialist

    3 days ago

    Cabuyao, Calabarzon, Philippines beBeeHuman Full time ₱3,000 - ₱3,600

    Job TitlePeople Operations CoordinatorKey ResponsibilitiesDeliver exceptional employee experiences by providing empathetic and customer-focused support.Support employee inquiries, leveraging high-level customer service skills to drive innovative People Operations solutions.HR AdministrationAssist with the entire employee lifecycle, from pre-boarding to...