Global App Commercial Operations Manager

13 hours ago

San Fernando, Central Luzon, Philippines beBeeGlobalAppCommercialDeskManager Full time $120,000 - $150,000
Job Description

We are seeking a seasoned manager to lead our Global App Commercial Desk team, responsible for executing operational processes in support of our sales organization globally as a shared service.

This role requires a hands-on people manager with strong interpersonal skills and the ability to work/influence across organizational boundaries. The successful candidate will oversee day-to-day team activity and performance, ensuring the team achieves and exceeds internal KPIs.

The Global App Commercial Desk Manager will be the point of contact supporting Enterprise Advocates, Loyalty Advocates, and Marketplace Partners with app questions during the sales cycle. They will define, establish, measure, and report on metrics to analyze internal efficiency, including SLAs and support volumes.

Key responsibilities include:

  • Leading a team of App Desk Sales specialists across 3 time zones
  • Overseeing day-to-day team activity and performance as a hands-on people manager
  • Ensuring the team achieves and exceeds internal KPIs
  • Defining, establishing, measuring, and reporting on metrics to analyze internal efficiency
  • Working cross-functionally with other teams to support the sales cycle

Required Skills and Qualifications

To succeed in this role, you will need:

  • Minimum 3 years relevant experience in a Supervisory/Management role
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Highly proficient with Excel, including creating ad hoc formulas
  • Must have a working knowledge of sales service desk tools
  • Must have quoting/billing/vendor management background in a B2B or B2C setting
  • Strong interpersonal skills and the ability to work/influence across organizational boundaries
  • Excellent oral and written communication, interpersonal, and analytical skills
  • Capable of explaining complex concepts
  • Ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners
  • Demonstrated ability to problem solve in complex situations with minimal guidance
  • Team player

Benefits

Atlassian offers a wide range of perks and benefits designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more.

Others

Our mission is to support the global field sales teams and external Marketplace vendors with urgency, transparency, and accuracy. We're passionate about helping them scale and achieve their goals because their success is our success.

As an Atlassian employee, you'll have access to cutting-edge technology, a collaborative and inclusive work environment, and opportunities to grow and develop your career.

Don't miss out on this opportunity to join our team and contribute to our mission to unleash the potential of every team.

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