Regional IT Solutions Specialist

2 weeks ago

Pasig, National Capital Region, Philippines beBeeInfrastructure Full time ₱500,000 - ₱800,000

The primary responsibility of a senior IT specialist is to design, develop and implement systems that support business growth and integration. This regional role is accountable for maintaining user-friendly and scalable systems that enhance operational efficiency and provide tangible benefits to staff across multiple countries.

">Key Responsibilities:
  • Manage the configuration, design, administration and maintenance of enterprise software applications such as Salesforce CRM, Microsoft 365, antivirus solutions, HR platforms, expense claim systems, online learning management tools and field service software.
  • Customize and enhance workflows, processes, page layouts, validation rules, reports, dashboards and automation tools within Salesforce.
  • Diagnose and resolve technical issues ensuring minimal downtime and optimal system performance.
  • Ensure data integrity through accurate file management and data loads.
  • Respond promptly to user inquiries and system-related issues.
System Optimization & Governance
  • Administer and manage system objects, field relationships, record types, workflow automation, list views and reporting functions.
  • Collaborate with business units to assess, test, implement and support system improvements.
  • Ensure compliance with IT security policies and governance frameworks.
User Training & Support
  • Conduct system training for new and existing users via online sessions, face-to-face workshops and the Learning Portal.
  • Guide end-users on best practices for system usage and configuration.
Collaboration & Stakeholder Engagement
  • Work closely with internal teams and external vendors to support system activities at a regional level.
  • Serve as a trusted advisor for IT-related projects ensuring system alignment with strategic business objectives.
Ad-hoc Support & Project Contributions
  • Provide technical assistance on IT and non-IT projects led by the Integration and Marketing Team.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology or a related field.
  • Salesforce Certified Administrator (Mandatory Requirement).
  • 3–5 years of relevant experience as a Systems Administrator, with a strong track record of managing enterprise IT systems.
  • Proven experience in the administration and optimization of CRM systems, HR systems, learning management systems and service systems.

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