Operational Excellence Process Optimizer

7 hours ago

Taguig, National Capital Region, Philippines beBeeOperationalExcellence Full time ₱800,000 - ₱1,200,000
Job Title

Operational Excellence Assistant Manager

Role Summary

We are seeking a skilled Operational Excellence Assistant Manager to join our team. As a key member of our organization, you will play a critical role in driving process optimization, technology innovation, and customer experience enhancement.

Key Responsibilities

Process Optimization:

  • Identify inefficiencies and streamline workflows to enhance service delivery through standardization
  • Develop and implement process improvements to drive business outcomes

Technology & Innovation:

  • Evaluate and integrate new tools like AI, automation, and analytics to improve customer interactions
  • Stay up-to-date with emerging technologies and trends to inform strategic decisions

Training & Development:

  • Provide coaching, skill-building programs, and knowledge-sharing initiatives for agents and team leads
  • Design and deliver training programs to enhance employee skills and performance

Data Analytics & Metric Improvement:

  • Monitor performance metrics to ensure adherence to policies and maintain service excellence
  • Analyze data to identify areas for improvement and develop strategies to address them

Customer Experience Enhancement:

  • Analyze feedback to identify areas for improvement and implement changes
  • Foster a customer-centric culture by promoting empathy, understanding, and responsiveness
Requirements

Experience:

  • 5 years minimum BPO experience in customer service
  • 4 years minimum handling a team for customer service accounts

Education:

  • College graduate any course

Skills:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work in shifting schedules
  • Able to work onsite – Taguig
  • Able to start ASAP

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts

Company Values:

  • Diversity, Equity, and Belongingness
  • Equal employment employer
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service and Management
Industries
  • Outsourcing and Offshoring Consulting

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