Digital Client Solutions Professional

3 days ago

Makati City, National Capital Region, Philippines beBeeTechnicalAccountManager Full time ₱600,000 - ₱1,000,000

Job Title: Technical Account Manager

Overview

This is a key role that will be responsible for delivering high-quality services to our clients, including the integration of our products and supporting their growth. The successful candidate will have excellent communication skills and be able to work effectively with cross-functional teams.

Key Responsibilities:
  • Provide strategic and tactical client services to complex and high-touch clients.
  • Understand customer needs and translate these into strategic solutions and recommendations.
  • Present and facilitate large group meetings for small through enterprise clients regarding our product suite.
  • Provide technical assistance and troubleshooting to clients during implementation and deployment of our technology products.
  • Work with the engineering team to scope, prioritize, and manage customer requests.
  • Demonstrate successes in client communication from prior work experiences.
Required Skills and Qualifications:
  • Bachelor's degree and 4-7 years of experience in software technical support, account management, or a technical customer-facing role.
  • Strong understanding of technological platforms and web infrastructure.
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers like Firebug.
  • Understanding of technical documentation including product specs and API integrations.
  • Intermediate knowledge in Microsoft Excel.
  • Excellent customer relationship skills, including ability to assess client needs and interact with all levels of management.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Diverse and inclusive workplace culture.
  • Flexible working arrangements.

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