Fintech Business Growth Specialist
12 hours ago
Grow your career in a dynamic fintech environment.
About the RoleElevate customer satisfaction and drive business growth by acting as a trusted advisor to merchants.
- Owning the post-sales cycle from customer engagement, retention, and growth of users.
- Building strong relationships and becoming a payments expert to key stakeholders, partnering with our sales team.
- Providing exceptional customer service through messaging platforms and phone calls, ensuring each client's success in using our platform.
- Identifying areas for improvement in each client's business process, and communicating solutions based on our products, success stories, and value proposition.
- Discussing customer insights and feedback with our product and engineering teams, driving product strategy and innovation.
- 2+ years of customer success or client-facing experience, preferably working with complex, technical products.
- Payments and SMB experience is preferred.
- Strong business acumen, able to identify strategic opportunities behind each user's business.
- Lots of empathy and patience.
- Experience handling difficult situations or customers, remaining professional and personable.
- Strong interest in the fintech industry.
- A highly motivated, smart, and ambitious team.
- Learning opportunities and career growth.
- Flexible, remote work options.
- Unlimited medical leave.
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