Exceptional Remote Business Support Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $80,000
Remote Business Support Specialist

The role involves delivering exceptional customer service as the frontline voice for our clients, assisting entrepreneurs and SMEs in navigating business incorporation, accounting, audit and compliance in Australia. As a fully remote support specialist, you will leverage digital tools to provide fast, empathetic, and solutions-driven support across languages and time zones.

This is an exciting opportunity to join a rapidly growing company that has established itself as a leading provider of innovative business solutions. Our team is dedicated to delivering exceptional results, and we are looking for talented individuals who share our passion for excellence.

Key Responsibilities:

  • Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through our digital platforms (e.g., onboarding, document submissions)
  • Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Work collaboratively with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service
  • Identify recurring customer pain points and suggest improvements to workflows or help center content

Requirements:

  • Excellent communication skills: Outstanding English (written and spoken)
  • Tech-savviness: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-first mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-readiness: Self-motivated with a quiet workspace and stable internet connection

Benefits:

  • Competitive remuneration package
  • Additional financial benefits
  • Wellbeing and lifestyle benefits
  • Personal growth opportunities
  • Ongoing AI initiatives

Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Customer Service | Industries: IT Services and Consulting

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