Customer Service Claims Specialist

4 days ago


Cebu City, Central Visayas, Philippines beBeeClaims Full time ₱3,843,750 - ₱6,752,500
Job Overview

The Claims Officer is responsible for managing customer contacts and resolving concerns in a timely manner. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Ensure compliance with policies and procedures
  • Manage inquiries and resolve issues promptly
  • Provide accurate information to customers regarding their claims
  • Identify opportunities for recovery and refer suspicious or potentially fraudulent claims to the Investigations team
  • Work collaboratively with colleagues to achieve service targets
Requirements
  • Bachelor's Degree or equivalent combination of education and experience
  • Excellent communication and problem-solving skills
  • Proficiency in MS tools
  • Analytical and negotiation skills
Cultural DNA
  • We value being customer-focused, technical experts, inclusive, fast-paced, courageous, accountable, and a team player

We are seeking an individual who can provide exceptional customer service and support. As a Claims Officer, you will be the first point of contact for customers and will play a key role in ensuring that their claims are handled efficiently and effectively.


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