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Claims Specialist
2 weeks ago
Job Title
">We are seeking a dedicated Claims Specialist to join our team. As a Claims Specialist, you will play a vital role in managing customer contacts and resolving concerns in a timely and efficient manner.
">About the Role
">This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has strong analytical and communication skills. You will be responsible for:
">- Managing frontline customer contacts via various media channels;
- Resolving customer queries and concerns in a professional and courteous manner;
- Working closely with claims handlers to ensure seamless communication and resolution of claims;
- Maintaining accurate records and reporting on key performance indicators;
- Identifying opportunities for process improvements and contributing to the development of new procedures and policies.
Requirements
">To be successful in this role, you will need:
">- A bachelor's degree or equivalent combination of education and work experience;
- Strong customer service skills and experience working in a similar environment;
- Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions;
- Proficiency in MS tools and excellent communication skills (written and verbal);
- Ability to work in a fast-paced environment and adapt to changing priorities;
- Flexibility to work across multiple projects and deadlines.
What We Offer
">We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
