Technical Support Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000

Technical Support Specialist

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Are you passionate about delivering exceptional customer experiences? We are seeking a skilled Technical Support Specialist to join our team.

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This role involves providing top-notch technical support via chats, emails, and phone calls. You will be responsible for troubleshooting complex issues, escalating critical cases, and maintaining positive relationships with customers.

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Key Responsibilities:

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  • Provide timely and effective technical support to customers
  • Troubleshoot complex technical issues using various tools and resources
  • Escalate critical cases to senior technicians or managers as needed
  • Maintain accurate records of customer interactions and issue resolutions
  • Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction

Requirements:

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  • Native Dutch and English B2 communication skills
  • At least 6 months of experience in a technical support role
  • Personal or professional experience in trading/investments/blockchain is highly desired
  • Experience providing support via live chats and email
  • Experience with CRM systems
  • Analytical and research skills
  • Positive and responsible attitude

Benefits:

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  • Flexible schedule and remote work options
  • Opportunity to work with a diverse international team
  • Professional development and training opportunities
  • Competitive compensation and bonuses

Work-Life Balance:

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We believe that a healthy work-life balance is essential for productivity and happiness. Our team members enjoy flexible schedules, generous time-off policies, and a supportive work environment.

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Join Our Team:

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If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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