Senior Technical Solutions Specialist

19 hours ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time ₱85,000
Job Title: Senior Technical Solutions Specialist

This is a remote position with a focus on delivering expert technical solutions to clients. We are seeking an experienced professional who can leverage their knowledge of Zoho applications, APIs, and integrations to drive business success.

Key Responsibilities:
  • Develop, customize, and optimize Zoho applications using Deluge script, APIs, and widgets.
    - Create scalable, functional applications tailored to client project requirements.
  • Provide first-line Help Desk support for Zoho applications via email and phone.
    - Communicate effectively with clients to address system changes, troubleshoot issues, and provide ongoing support.
  • Implement and integrate systems such as Stripe, Xero, Zoho Books, and Zoho Inventory.
    - Manage and reconcile data migrations using Zoho Analytics to ensure accuracy.
  • Prepare user guides, training materials, and marketing documents.
    - Maintain comprehensive documentation of project workflows, timesheets, and milestones.
  • Manage user accounts, including setup, modifications, and troubleshooting.
    - Follow up on Zoho support tickets and ensure all client documents are securely filed.
  • Collaborate on task estimations and project requirements outlined in Zoho Projects.
    - Ensure timely updates of task statuses, milestones, and deliverables.

The ideal candidate will possess extensive skills and experience with Zoho One, CRM, Creator, Books, Inventory, Desk, Flow, Forms, Sign, Writer, and Zoho Analytics, HTML, CSS, JavaScript, APIs, widget development, and system integration.

Requirements:
  • Extensive experience with Zoho One, CRM, Creator, Books, Inventory, Desk, Flow, Forms, Sign, Writer, and Zoho Analytics.
  • Proficient in developing with Deluge script and API integrations.
  • Strong coding skills in HTML, JavaScript, and other relevant programming languages.
  • Hands-on experience with data migration and reconciliation.
  • Ability to configure third-party integrations, including Stripe and Xero.
  • Strong English written and verbal communication skills.
  • Confident and professional phone manner for client-facing interactions.
  • Ability to prepare clear, concise training materials and respond effectively to written enquiries.
  • Robust testing capabilities to identify and resolve system issues.
  • Ability to improve and optimize workflows and system configurations.
  • Interpersonal skills for engaging with clients during onboarding and support.
  • Experience designing client onboarding processes and providing training.
  • Proficiency in using Zoho Projects or similar tools to manage tasks, timelines, and deliverables.
  • Detail-oriented approach to updating documentation and timesheets.
Preferred Qualifications:
  • Prior experience with Zoho development in a consulting or service-oriented environment.
  • Familiarity with the finance and accounting processes involved in Zoho Books/Xero integration.
  • Certification in Zoho applications or related platforms.

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