IT Technical Solutions Specialist

12 hours ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time $6,760 - $6,960
Job Description

We are seeking an IT Specialist to join our team and support our growing global user base.

About the Role
  • Tier 2 Support & Troubleshooting: Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
  • Incident & Request Management: Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Account & Access Management: Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance: Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Knowledgebase & Documentation: Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Onboarding & Offboarding Support: Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
  • Collaboration & Escalation: Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.
  • Compliance & Audits: Support IT audits and compliance efforts by maintaining secure practices and accurate logs.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • 2+ years of experience in IT technical support or related field.
  • Excellent problem-solving skills and analytical thinking.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

A competitive salary and benefits package, opportunities for professional growth and development, and a dynamic work environment.

How to Apply

Please submit your resume and cover letter to [insert contact information].

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