Advanced IT Infrastructure Support Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000

Job Title: Technical Support Specialist

We are seeking a motivated and skilled Technical Support Engineer to provide advanced support for clients' IT infrastructure.

  • Provide Level 3 technical support for Windows systems and Linux servers.
  • Manage client servers, including routine maintenance, troubleshooting, and performance monitoring.
  • Support and configure networking equipment, ensuring optimal performance and security.
  • Respond to network management requests and resolve complex issues in cloud environments.
  • Provide support for email filtering services, ensuring clients' email systems remain secure and functional.
  • Handle escalations from Level 1 support and assist with more advanced troubleshooting.
  • Participate in the on-call rotation, providing after-hours support as needed.
  • Collaborate with project teams to deliver technical solutions for client needs.
  • Ensure adherence to service-level agreements (SLAs) and provide timely updates to clients.
Required Skills and Qualifications
  • 3-5 years of experience in technical support or a similar role.
  • Strong understanding of operating system environments.
  • Proficient in networking concepts and hands-on experience with networking equipment.
  • Familiarity with cloud management and troubleshooting.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication skills, with an emphasis on phone-based support.
Benefits

Remote work options available.

Flexible scheduling to accommodate on-call rotation.

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