Director of Revenue Cycle Management
4 weeks ago
Experience:
- 15+ years of healthcare experience in RCM - AR
Skills:
- Strong leadership and mentoring skills
- Excellent verbal and written English language communication skills
- Training, coaching, and analyzing skills
- Ability to absorb key learnings and apply to own project
- Skilled and accomplished in all aspects of the RCM industry knowledge
- Demonstrated organizational skills, analytical abilities, and problem-solving skills
- Ability to manage projects to accomplish all within internally and externally imposed deadlines
- Flexibility to perform functions effectively in a multiple deadline, changing environment
- Ability to work independently as well as cooperatively with a wide variety of personalities
- Ability to work on multiple projects simultaneously
Job Responsibilities:
- Owning the complete P&L for RCM process
- Providing leadership and focus to the project teams
- Responsible for the productivity, quality, and overall performance of the projects
- Helping the team in handling and resolution of work-related problems, understanding and interpretation of issues, and decision-making
- Resource planning: Ensuring optimum utilization of resources/capacity
- Ensuring zero revenue shortfall for all projects
- Providing input and support to sales team/BD in putting together business proposals, RFI, RFQ, etc.
- Helping develop collaterals for the AR team and coordinating with the marketing team
- Providing new ideas to the software team to help improve the AR process
- Helping develop workflow, new products for the AR team
- Learning and implementing new client systems
- Coordinating and organizing training for new joiners as well as for existing members of the team based on the project's requirement
- Managing risk/issues and escalating key issues to customers/client service manager
- Interaction with clients and taking feedback from clients and formulating strategies to meet the client's specific needs and expectations
- Identifying training gaps in the team and developing a plan with the department trainer for retraining sessions
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