Director - Revenue Cycle Management - BPO Healthcare
1 month ago
RecruiterPH is seeking a seasoned Revenue Cycle Management (RCM) professional to lead our BPO healthcare team. As a Director - Revenue Cycle Management - BPO Healthcare, you will be responsible for driving the productivity, quality, and overall performance of our RCM projects.
Key Responsibilities:- Own the complete P&L for RCM process, ensuring zero revenue shortfall for all projects.
- Provide leadership and focus to project teams, helping them handle and resolve work-related problems, and making informed decisions.
- Resource planning: Ensure optimum utilization of resources/capacity, and provide input and support to the sales team/BD in putting together business proposals, RFI, RFQ, etc.
- Develop collaterals for the AR team, coordinate with the marketing team, and provide new ideas to the software team to improve the AR process.
- Learn and implement new client systems, coordinate and organize training for new joiners and existing team members, and manage risk/issues.
- Interact with clients, take feedback, and formulate strategies to meet their specific needs and expectations.
- Identify training gaps in the team and develop a plan with the department trainer for retraining sessions.
Requirements:
- 15+ years of healthcare experience in RCM - AR
- Strong leadership and mentoring skills
- Excellent verbal and written English language communication skills
- Training, coaching, and analyzing skills
- Ability to absorb key learnings and apply to own projects
- Skilled and accomplished in all aspects of the RCM industry knowledge
- Excellent verbal and written communication skills
- Demonstrated organizational skills, analytical abilities, and problem-solving skills
- Ability to manage projects to accomplish all within internally and externally imposed deadlines
- Flexibility to perform functions effectively in a multiple deadline, changing environment
- Ability to work independently as well as cooperatively with a wide variety of personalities
- Ability to work on multiple projects simultaneously
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