Employee Support Specialist

1 week ago

Barcelona, Philippines beBeeEmployee Full time ₱1,500 - ₱2,000
Job Description:

The role of Employee Support Specialist involves delivering exceptional support to employees through various channels, including calls, chats, and tickets.

  • Analyze employee inquiries and respond with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as changes in employee personal data, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence on Workday.
  • Utilize Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions efficiently.
  • Achieve Service Level Agreements (SLAs) for timeliness and quality in handling queries.
  • Demonstrate expertise in the HR helpdesk environment.
  • Collaborate with onshore partners to get trained on all queries received from employees.
  • Maintain compliance and quality guidelines to ensure accurate information is provided for all queries.
  • Redirect to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
  • Escalate high-priority cases for immediate intervention.
Key Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to analyze and resolve complex employee inquiries.
  • Proficiency in using HR systems and software.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and meet deadlines.
Benefits:
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop and enhance skills and knowledge in HR.
  • Collaborative team environment.

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