Client Growth Manager
3 days ago
Sophos, a global pioneer in cybersecurity solutions, is seeking an experienced Client Growth Manager to drive customer success and growth.
About the OpportunityThe Client Growth Manager will be responsible for creating and implementing success plans focused on attaining desired customer outcomes and identifying opportunities for additional Sophos products and services.
This includes monitoring customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
The ideal candidate will have 3+ years' experience in customer success roles, excellent organizational skills, and the ability to establish milestones and keep project plans on task.
Key Responsibilities:
- Create and implement success plans focused on attaining desired customer outcomes and identifying opportunities for additional Sophos products and services.
- Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
- Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and facilitate the cross-sell and upsell of services and products.
What We Offer:
- A supportive and collaborative team environment that encourages professional growth and development.
- A comprehensive benefits package, including annual charity and fundraising initiatives and volunteer days for employees to support local communities.
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