Customer Service Ambassador
1 week ago
Customer Service Professional
Job Description:We are seeking a Customer Service Representative to provide quality and efficient customer service to distributors by responding to phone or email requests. This role is responsible for answering and assessing all customer inquiries, processing sales orders, and responding to all customer issues.
The ideal candidate will be enthusiastic, proactive, team-oriented, and dedicated to fulfilling our customers' needs promptly and courteously.
This position involves interacting with customers, answering customer inquiries, and effectively handling customer complaints. The primary contact for external & internal customers, this individual will process, enter, maintain, and provide status of all standard and special orders.
Additionally, this role requires quoting established standard or contract pricing and modified tools, providing basic technical support, and recommending products for customer applications.
Key Performance Areas:- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
- Quote all established standard or contract pricing and modified tools.
- Provide basic technical support and recommend products for customer applications.
As a valued member of our team, you will have the opportunity to work in a collaborative environment, cultivate productive relationships with distributors, and become the go-to person for their metal-cutting tool needs.
With strong performance rewarded and opportunities for growth existing, you will have the chance to develop new skills, enhance your career, and make a meaningful impact on our business.
Candidate Profile:The successful candidate will possess a Bachelor's Degree or equivalent manufacturing industry experience, along with 3-5 years of customer service experience.
Product knowledge and industry experience with metal cutting tools are a plus, but not required. You will be highly proficient in the Microsoft Office suite and experienced with ERP systems, with the ability to multitask.
Experience with SAP is also a plus, and you will have strong oral and written communication skills in English.
Work Environment:This role will be performed in an office or home environment, requiring extended periods of time sitting or standing using a computer.
Frequent mental and visual attention is required, and you must adhere to company policies and procedures.
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