Law Firm Client Support Specialist

3 days ago


Pasay, National Capital Region, Philippines beBeeSupport Full time $60,100 - $80,100
About This Role

As a remote Customer Support Executive, you will provide high-quality support to law firm clients during off-hours.

This position involves responding to inbound tickets and live chat inquiries, troubleshooting basic platform issues, and escalating complex issues internally.

The successful candidate will play a key role in creating a human-centered support experience as the company continues to grow.

  • Key Responsibilities:
  • Respond to inbound Zendesk tickets and live chat inquiries from law firm clients during off-hours (U.S. and Asia coverage)
  • Troubleshoot basic platform issues or user confusion, including document upload errors and account access
  • Reference and interpret internal guidelines to deliver accurate and helpful support
  • Escalate complex issues internally and follow through until resolved

Requirements:

  • Neutral accent and exceptional written English
  • Prior experience in customer support (minimum 2 years), ideally covering graveyard/off-hours
  • Tech-savvy with the ability to learn new platforms quickly and provide calm, precise responses
  • Strong attention to detail and comfort following established procedures


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