Sales Quality Lead

2 weeks ago


Mandaluyong City, National Capital Region, Philippines weSource Management Consultancy Firm Full time
Sales Quality Lead (BPO) - Mandaluyong - Up to 50K

We are looking for a Sales Quality Lead for a BPO Company in Mandaluyong City. This is an onsite role that follows a shifting schedule. Salary is up to 50K depending on experience and interview results.

Minimum Requirement: At least 3 years of leadership experience is required.

Requirements:

  1. Minimum of 2 years in college.
  2. At least 3 years of working experience handling Quality Teams.
  3. Must have at least 2 years of inbound/outbound Sales experience.
  4. Experience in working in a quality management role.
  5. Expertise with QA processes, definition documents, and scoring guidelines.
  6. Excellent verbal and written communication skills in English and the language of the supporting market.

Responsibilities:

  1. Planning, implementing, and managing a company's quality control function.
  2. Developing procedures to ensure consistency and quality.
  3. Monitoring performance of quality control systems to ensure effectiveness and efficiency.
  4. Communicating with employees and management about quality control information.
  5. Working with operations teams to establish procedures and quality standards and monitor these against agreed targets.
  6. Coordinating and conducting audits, both internal and external, to ensure regulatory compliance.
  7. Analyzing data to identify areas for improvement in the quality system.
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