Professional Insurance Claim Resolution Specialist

2 days ago


Caloocan City, National Capital Region, Philippines beBeeDentalClaimsSpecialist Full time ₱600,000 - ₱850,000

Role Summary:

As a Dental Claims Specialist, you will play a critical role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity.

  • Follow-up status of outstanding insurance claims, ensure all follow-ups are properly documented and communicated by adding a notation to the patient's account using the track stat and commlog.
  • Send out claims and attachments to insurance companies.
  • Determine denial validity and address them properly.
  • Generate OI reports and complete them monthly.
  • Claim resubmission and reprocessing, including grievance and appeals.
  • Clear rejected claims on a weekly basis.
  • Update the office tracker to include all payments posted (check scans and EFTs) and ensure all rejected claims were addressed.
  • Complete all assigned follow-ups (on the office spreadsheets).
  • Generate EFT reports and retrieve EOBs from insurance portals for posting 100%.
  • Post insurance payments according to the office preference, always uploading the EOB and applying the correct adjustment/WO.
  • Identify insurance process updates/issues and communicate findings with the team regarding open insurance matters.
  • Remain professional at all times, observing work ethics and adhering to the work schedule.
  • Achieve desired goals and accomplish tasks in a timely manner.
  • Communicate with the manager in the absence of attendance issues.
Requirements
  • Strong command of verbal and written English and interpersonal skills with minimal accent when speaking.
  • Background in the dental insurance or collections industries.
  • At least 3 years of hands-on collections experience.
  • Highly motivated, detail-oriented individual able to work independently as this is a remote position.
  • Outstanding organizational, time management, and follow-up skills.
  • Health maintenance organization (HMO) with 1 free dependent upon hire (with dental coverage).
Benefits

This role offers a comprehensive benefits package including health, dental, and vision coverage.

Additionally, employees may take advantage of flexible work arrangements and ongoing training opportunities.

Work Environment

As a remote employee, you will work independently in your home office with regular check-ins and collaboration with colleagues through digital communication tools.

The ideal candidate will be self-motivated and able to prioritize tasks effectively in a fast-paced environment.



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